Returns Policy

Customer Satisfaction

At EM Interiors, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, please contact our store and we will do our best to solve your concerns/complaints.

Returns/Exchanges

Goods once sold on essentiallymetal.com cannot be refunded or exchanged.

Furniture Collection Return/Exchange Policy

At the EM Group, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always in the forefront. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact our EM Interiors store within 5 days of delivery. Upon lodging the complaint, your merchandise will be inspected. Exchanges, credits and refunds issued will be for the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are non-refundable, and return shipping fees may apply. In certain circumstances, a usage or restocking fee may apply. For Stock Plus and Custom upholstery items, returns or exchanges are limited to transit damage or manufacturer defect. If an order is cancelled, a refund will be issued in the original form of tender.

If you have received damaged or defective merchandise, please call Customer Service at +91-80-41127994, +91-80-32519572